Disputes stall deals and damage reputations. Reso keeps things moving.
Get a clear read on where each side stands, so complaints get resolved before they escalate.
The real estate dispute challenge
Real Estate disputes disrupt transactions, damage professional reputations, and cause significant stress for buyers, sellers, and real estate professionals alike. When disagreements arise over misrepresentation, non-disclosure, or professional conduct, the path to resolution through the Real Estate Agents Disciplinary Tribunal or the courts can be lengthy, expensive, and uncertain.
In 2024/25, the Real Estate Authority received a record 487 formal complaints - up 35% year-on-year - yet many parties don't fully understand their rights or obligations without expert legal advice. This leads to unnecessary escalation, prolonged uncertainty, and poor outcomes for everyone involved.
Reso gives both sides a quick, clear read on where they stand, so more complaints can be resolved before they reach the Tribunal.
Built for property disputes
Real Estate Agents Act focus
Professional conduct and disclosure obligations
Reso assesses complaints under the Real Estate Agents Act 2008, including unsatisfactory conduct, misconduct, misrepresentation and disclosure failures, against the professional standards agents are held to.
Misrepresentation
False or misleading property representations
If a buyer says they were misled about a property's condition, features, boundaries or legal status, Reso tests the claim against the Real Estate Agents Act and the Fair Trading Act 1986.
Disclosure failures
Non-disclosure of material information
Where a defect, encumbrance, boundary issue or weathertightness concern wasn't disclosed, Reso assesses whether the agent or vendor should have raised it.
Fee disputes
Commission and agency agreement issues
Commission disagreements, including commission shared between agencies, often come down to the agency agreement. Reso looks at its terms and validity and whether fees were made clear, so both sides can see where they stand.
How Reso works
Tell Reso what happened
Describe the dispute in your own words and upload the documents you have. You don't need legal language, and you can do it on your own or invite the other party into a shared assessment.
Reso checks the law
Your situation is assessed against New Zealand legislation and case law selected by lawyers, and every point cites the decisions it relies on.
Decide what to do
Your report shows where you stand, the likely outcomes and the options for settling. If settlement isn't possible, Reso prepares a Referral Package to take to a lawyer, mediator or formal proceedings.
Who Reso is for
Reso is built for homebuyers, sellers, real estate agents and agencies. Whether you believe a property was misrepresented, you're disputing a commission, or you're a professional responding to a complaint, you can check your position privately before deciding what to do next.
Real Estate disputes FAQ
Common questions about using Reso for real estate disputes.
Understand where you stand, before you decide what to do.
Start an assessment of your own matter, or book a demo to see how Reso works across a team.
Reso provides AI-assisted analysis and is not legal advice or a substitute for a lawyer, mediator or formal dispute resolution. Review any output before relying on it.